Virgin Media looking to reconnect with it’s accidentally switched off subscribers
Virgin Media, the Internet Service Provider have discontinued the broadband services of some of its consumers, unintentionally. Now, it expects to reconnect with these subscribers.
The ISP erroneously included active subscribers to the list of unregistered modems. Hundreds of users were left without internet access, for over seven days, as a result.
The ISP’s system clear –out procedure had been developing without any problem since February. However, NTL soon froze out of its network, following the technical problem that cropped up last week.
Meanwhile, a spokesperson from Virgin Media also claims that a greater part of the affected modems, were withdrawn from use, owing to the cancelled connections. They reported that customers were using a small percentage of unregistered modems. However, it was also impracticable to spot these subscribers, as result of unfinished report innate from previous guise of the company.
ISP urges these affected users to call up their customer service centre. Service centre will manually reconnect these modems, after these support service calls.
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