According to latest research, it has been found that more than 40% of the broadband users are unhappy with the service they receive.

Nearly 6.3 million consumers using broadband are still not happy with their service even though the broadband speeds are 18% faster than what it was 1 year back and the bills are cheaper up to 5%.

Research has revealed that despite the above fact, the consumers are presently spending £2.6 billion a year on broadband.

The name –‘Best broadband provider’ was given to O2 Broadband (www.O2.co.uk) who has won a total of 9 awards out of 11 and up to 92% customer satisfaction.

AOL Broadband (www.AOL.co.uk), Orange Broadband (www.Orange.co.uk) and BT Broadband (www.BT.com) have taken the bottom three positions for overall satisfaction in spite of owning 50% of the market between them.

The gap between the best and worst broadband providers has found to hit the highest point ever up to 26% with over 8 million consumers believing that their providers do not give them the best deals possible.

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