T-Mobile topped the broadband survey
T-Mobile has won the poll that was conducted to find out the UK’s best mobile broadband provider. About 2,068 users were surveyed by YouGov in July who gave their opinions on 15 customer satisfaction aspects which included installation and user-friendliness.
T-Mobile attained highest scores in these two groups. Besides these, the network had topped in billing and customer satisfaction. It has been tagged as the company with the highest rating on the whole. In the same study carried out during the two previous quarters, T-Mobile had secured first position.
When compared to its contenders, T-mobile broadband has gained highest scores for value added service and data usage. It gained its gold medal for categories such as upload and download speeds. The results revealed the commitment of T-mobile to simple and reasonable internet services.
T-Mobile’s Head of post-pay marketing, Steve Mitchell pointed out that the survey has revealed the positive customer attitude towards the brand and it was indeed comprehensive. He said that they were the only provider to offer unlimited browsing without charges and this was an added benefit for their customers.
Earlier in the report of May 2009, T-Mobile has won just six titles out of 15 categories and this quarter they won eight. Richard Warmsley, head of internet and entertainment for T-mobile said that mobile broadband escalated the priority list for web users. He also pointed out the freedom given by them to the users to check e-mails and browse the internet.
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