With the Ofcom’s recent step to change the rules the customers will not have to deal with difficult situation and the disputes will be solved in less amount of time. This decision of Ofcom comes as relief to all customers who previously had this bitter experience.

Earlier the situation was worse were the customers waited for twelve long weeks before they could file a complaint to a dispute resolution service. Within this period they looked forward if their broadband provider solved their matter. However the waiting time has been cut short to eight weeks starting from 1 September of this year. This not only helps the customers to get faster response but reduces their tension. On the other hand they could get their problems resolved and will not have to pay for the used service.

In case either of the parties denies to take up the charges, then Alternative Dispute Resolution (ADR) of OFcom will hear both sides and will decide for them. They may take proper actions against the issue or make financial settlements.

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