According to the figures published by Consumer Direct, a government-funded advice service, the broadband consumer complaints have dropped by more than a third. Customer complaints regarding internet service providers (ISPs) have fallen during 2009.

When compared to the previous years figures, the complaints from January to the end of June was 16.8 per cent down, which was numbered to 6,256 cases according to the Statistics report for the year so far.

In the ‘top ten’ list of customer complaints, internet companies fell three places below.  On the other hand the most customer complaints were received by independent second hand dealers, totaling up to 24,672 cases.

Kevin Brennan, Consumer minister spoke during the launch of Government’s Business Link website that gave customers a new way to see consumer right. He said that they desire to empower consumers so that they will be more confident about their rights when purchasing goods and services from shops as well as from internet. It is good for the business to receive few complaints, he added. He said that this was the reason to work with Know Your Consumer Rights Campaign and this will encourage customers to improve their customer rights.

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