About Hotchilli Communications Broadband Provider
December 3, 2008
The fame of Hotchilli Communications as an efficient provider of broadband and telecom service has spread all over the UK. Since its establishment it has been growing in a fast pace which have earned itself a goodwill and profit. It has proved its excellence in both packaged solutions and traditional standalone services in the field of internet and telecom technologies. It has customers from all zones ranging form SME to Corporate, resellers/affiliates to home users. Infrastructure based in Telehouse, London it offers services like Server and Website hosting, broadband, leased lines, VoIP, traditional telecoms, IVR and SMS.
To ascertain the fact of its growth it has clients’ records in Norwich Union, Ford, Ericsson, Saatchi and Saatchi, Spar, Emap, Save the Children, Oxford University, PriceWaterhouseCoopers and various NHS and Government bodies.
Enhanced Customer Relations
For the growth of any company it has to maintain a good customer relation. The company offers enhanced customer service which brings a smile in the customers face and ensures their satisfaction. The company makes sure that the calls of the customers is answered promptly even in between the busiest hours.
The company has assigned an account manager for a customer and thus the staffs are familiar with each of the customers. With any time available technical team you will not have to face any of problems. During the business hours technical people are given free access to the internet and telephone thus they can easily stay connected with the customers.
Hotchilli Communications Broadband Provider has over 7 years experience in the filed of infrastructure management, computer networks which are the vital ingredients of its proper functioning. With The Ford Motor Company, the Essex Health Authority and 5 other major UK based Internet Service Providers (ISPs) as its customers the reputation and reliability is not at all areas of concern. The company owns the credit for providing mixture of combinations on platforms such as Linux, Windows and Cold Fusion. It is also one of the first ISPs in the UK to provide bespoke packages to Virtual Internet Service Providers (VISPs) and Resellers.
All the staff including the directors and managers have undergone years of training and development.
The company is faster in the sense that it offers service for 24 hours a day. Their networks are developed with 100MB lines which connect to the Internet in TELEHOUSE Europe. It uses Cisco hardware. Constant monitoring is made available and the support team member is alerted via email and SMS on a 24-7-365. Peering with of all major ISPs and Telecom companies in the UK is made possible as the company has conditions with LONAP, LIPEX and Exchange Point.
As mentioned above TELEHOUSE at Europe is the where all the networks are located. This area is considered to be the largest and successful Data Centre in Europe. This facility being important for The London Internet Exchange (LINX) it paves way for peering opportunities with UK, European and Global Carriers. This site’s UPS supports 24 x 7 x 365 Site Monitoring, Proximity Card Reader Access Control, Video Surveillance, Dry Fill Sprinkler System and multiple external power feeds. The generator back up offers power continuity in case of any trouble.
Company stresses on the 3Qs which is Quality of Support, Quality of Service and Quality of Infrastructure, together you get a better and smarter deal. Staff appraisal results in better productivity from the side of the employees which in turn adds to the productivity of the company. Thus the company rewards its employees well. In order to provide enhanced service the customers are encouraged to give feedbacks and monitor the service provided.
Flexibility
Flexibility in operation is yet another factor that makes Hotchilli a favourable company. In tie-up with ISP in Europe it offers various solutions such as Server Clustering and Load Balancing, Leased lines and VPN solutions, Web site and application hosting using Linux, Windows, Cold Fusion, PHP, ASP, MySQL and SQL 2000, co-location and rack space to Reseller, ISPs and VISPs and long goes the list.
