• About change of address or name of your broadband account for billing
Users can request this provider to change your address or name of the subscriber. For which you should send a mail with certain information’s like:
1. ADSL number
2. Security questions – These are nothing but the questions which are chosen by you at the time of registration.
3. Your primary user name given during registration.
4. Your contact name and your current address
5. New address and your contact name.

• Switching from current ISP to BT business broadband
If you are interested to enjoy lots of benefits provided by the BT provider, it is simple to migrate your broadband connection from your existing ISP to BT. You can do this migration without frustration. Get your “Migration Authentication Code” (MAC) first. For which you have to contact your broadband provider or your ISP. If your ISP does not give you your MAC, it is better to disconnect the service. After getting MAC, make a call to BT sales department. All the remaining processes will be executed by BT within short span of time.

• Switching from current ISP to BT residential broadband
When you are a home broadband account holder of any other ISP, there are zero chances for migration. Cancellation of current broadband account is mandatory to get a new service of BT residential broadband.

Points to ponder
These suggestions are only applicable while you have an active BT Phone line. If your ISP is providing internet access by buying phone line from BT, it is known as ‘unbundled phone line’. For which you may be enabled to migrate from your old ISP to BT by getting MAC. The only option to get BT broadband in this case is the cancellation of current ISP’s account and you have to give a fresh order for BT business or residential broadband.