Technical support services by O2 broadband
O2 has unveiled its latest technical support service exclusive for its mobile and home broadband customers.
This technical support service known as “no fix - no fee” is an extended version of the free technical services offered by O2 Broadband for its home and mobile broadband customers which deals with problems in relation to their O2 service. By paying £7.34 per month, this service offers enhanced technical support on various services. They will guide you in setting up software which links home cinema systems, in removing virus and in connecting a CCTV system.
Head of Pay Monthly, Jonathan Earle said that they have given ear to their customers needs and they consider O2 Tech Support to distinguish them from the market. The customers will be advised by them on related O2 services like on modem, router or their network. O2 Tech Support is customer’s one stop shop were they can buy a product, get advice and get the things fixed. If they fail to fix then they will not charge the customer.
Three months minimum contract is required for the £7.34 service. Pay as you use service at £14.69 a month is also available and under which the customers are offered with “no... Read more »
O2 offers Two months broadband at no cost
Customers who subscribe for O2 broadband before the end of July can avail two months broadband absolutely free of cost. This offer is valid on all broadband packages of O2 including Standard, Access package and Premium and Pro. Customers who are excluded from O2’s local loop unbundled (LLU) network can also benefit from this offer.
As a part of this customers can save on their home broadband up to more than £44, while they could access 20Mb of super fast speeds. At present O2 provides three packages exclusively for its LLU customers with various price structures for current O2 mobile customers and non-customers.
O2 broad band’s existing customers can get speeds of 8Mb by paying just £7.34 per month. Premium package customers should pay £9.79 per month for 20Mb speeds. By making a payment of £17.13 monthly you can access 20Mb speeds. Along the Pro pack, customers can reap the benefits of committed customer service, McAfee security software for up to five computers, wireless router and up to 2.5Mb uploads.
On the other hand non customers will have to pay £12.23 per month for Standard package, £14.68 per month for Premium packages and £22.02 per month for Pro packages.
Existing customers need to pay... Read more »
CCP has called on Ofcom
Ofcom has been asked by communications consumer panel to make it easy for broadband bundle customers to change their provider. In the existing Ofcom rules, MAC switching process is used by broadband providers under BT Broadband, who use BT’s telephone network to carry their broadband, whereby the customers are transferred from one provider to a new without causing any disconnection.
Many broadband customers are changing to local loop unbundled (LLU) provider which provides broadband bundle services such as home phone and digital TV. Although MAC codes are accepted by few LLU providers, customers with fully unbundled lines where the same supplier provides for both home and broadband face difficulties to change to new LLU providers. In some cases people will have to pay £122.50 to rejoin the BT network.
Communications Consumer Panel (CCP) has asked telecoms watchdog Ofcom to make the shifting easier and quick for consumers who purchase bundles of services.
Anna Bradley Panel Chair said in a letter to Ofcom’s director of consumer affairs, Claudio Pollack that Ofcom should find a procedure whereby the customers who buy bundles of services can change the provider easily and quickly. Letter also said that they are looking forward to see Ofcom developing a solo... Read more »
Roaming rated reduced by 3 mobile broadband
It is announced that starting from today, the EU roaming rates are reduced by Mobile broadband provider 3. According to 3 Broadband, it will offer lowest roaming rates for a MB of any UK provider.
In order to access internet in Europe through your phone or mobile broadband dongle it will cost £1.25 per MB. The company, 3 Broadband claims that this is below the cap sketched out by the latest European regulation.
Starting from today, it will cost 34p per minute for making calls to UK and to other EU countries from the Europe. It will cost 11p for sending text to any parts of EU and UK. When you receive the calls it will cost up to 15p.
European Commission’s new rules which come to effect on 1 July have enforced mobile phone and mobile broadband operators to limit the roaming rates within EU in a proposal to end “bill shocks”.
After 1 July, the EU users who make calls or send texts can experience EU’s single market without borders. With the efforts of European Commission, the European Parliament and all 27 EU Member States the roaming-rip will come to an end, said EU Telecoms Commissioner, Viviane Reding.
Next year, the providers will... Read more »
Vodafone offers Six month mobile broadband contracts
Six months mobile broadband contract is offered by Vodafone for the very first time. Customers has to sign in for 12, 18 or even 24 months long contracts as for now and at the same time customers who wants to roll one-month contracts or pay as you go mobile broadband packages will have let go the value in the name of very short contract.
Students are going to benefit from Vodafone Broadband’s new six month deal for those who are uncertain about the mobile broadband and do not want to go for long contracts.
For 3GB set download allowance the consumers will have to pay £15 for month and for their mobile broadband dongle, a one-off fee of £29. When the user goes beyond the 3GB monthly download limit they will need to pay extra, that is for every additional 3GB of £15 will be charged. According to Vodafone 3GB per month is adequate for 100 hours of web-browsing, 2,000 emails, 200 MP3 tracks and 100 short videos plus.
Vodafone network supports speeds of up to 7.2Mb. At present it covers up to 80% of the UK, although the 7.2Mb maximum can be attained in major cities and airports. On the other hand... Read more »
